Tag Archives: customerservice

linkHive For Jan 11th

Here are the newest links to join the linkHiveJan 11th

  • Aesthetically Written » It’s Type O’clock! – One of the key qualities of a good information designer is attention to details and since typography is the new cool trend we now seem to care more than ever about presenting text online correctly. The following article is based on my personal experience, yet there’s great probability that much of the following has already been said by somebody else. What you’ll find here is a few tricks for setting type on web I’ve learned over the past few months some of which, amazingly enough, I hardly ever see being used.
  • Aesthetically Written » It’s Type O’clock! – One of the key qualities of a good information designer is attention to details and since typography is the new cool trend we now seem to care more than ever about presenting text online correctly. The following article is based on my personal experience, yet there’s great probability that much of the following has already been said by somebody else. What you’ll find here is a few tricks for setting type on web I’ve learned over the past few months some of which, amazingly enough, I hardly ever see being used.
  • 30 Must See Web Generator for Lazy Webmasters – Smart webmasters do not work everything out from scratch; instead, we make good use of the free tools available online. There are tons of brilliant web tools available online – it’s a waste not to leverage these tools and save some working time (or, to have more time for beer). In this article, I’m going to share my must-have list of 30 web design tools, I hope you’ll find them useful. On the other hand, I would like to take this opportunity to thank all the developers who had done some much and made our world better.
  • Slides from Accessibility Camp DC
  • Sketchy Wireframes – Boxes and Arrows: The design behind the design – When it comes to user interface documentation, wireframes have long been the tool of choice. However, using traditional diagramming tools like Visio, OmniGraffle, and InDesign, most wireframes today look the same as their ancestors did from a decade ago – assembled with rigid, computer-drawn boxes, lines and text. While these artifacts have served us well, they can also be slow to produce, burdened with unnecessary detail and give a false impression of “completion.”

    To compensate for the drawbacks of traditional wireframes, many practitioners put aside the computer in favor of simple pencil sketches or whiteboard drawings. This speeds up the ideation process, but doesn’t always produce presentable or maintainable documentation.

    There is a growing popularity toward something in the middle: Computer-based sketchy wireframes. These allow computer wireframes to look more like quick, hand-drawn sketches while retaining the reusability and polish that we expect from digital artifacts.

  • 4 Design Elements Behind a Good Call to Action | letscounthedays – It is not uncommon for companies to sink large amounts of money into obtaining traffic to their websites in an attempt to increase conversions. Some of their money might go towards search engine optimization and some might go towards pay per click or search engine marketing. Little do they know their problem might not be about getting more traffic. The real problem could be that they have a poor call to action.
  • List of Really Useful Tools for CSS Developers | W3Avenue – This is not an attempt to create a mega list of tools for CSS developers; only few but really useful tools have been selected and placed under appropriate categories. If you see that a really useful tool has been missed, please feel free to share the link in comments.

    Note that for a tool to be really useful, it also needs to provide easy to follow instructions and user friendly interface; unless it is really straight forward. Unfortunately several tools listed in this list may not fulfill this criteria. If you are aware of another tool that is more user friendly and feature rich, please let us know and we may replace it with an existing tool.

  • Adding Grey Boxing To Our Web Workflow | Chalkboard Blog | Web Design, Marketing, Business and Charleston SC – I recently read a blog post by Jason Santa Maria talking about grey box modeling. Grey box modeling is basically the in-between I was looking for. It is essentially designing with spacial relationships and identifying your grid on the computer without getting hung up on colors, textures and other design elements. Grey Box modeling has added a layer of detail to my designs that I wasn’t previously achieving.
  • The CSS3 border-radius property « Blogging CSS – One of the CSS3 properties designers have been longing the most for is undoubtedly the border-radius property. With CSS3 border-radius property it’s possible to create the so popular rectangles with rounded corners exclusively via CSS – no images needed.
  • A jQuery Plugin for Zoomable, Interactive Maps – New Media Campaigns – We wanted the experience to be engaging as possible but also easily updatable in the future. We settled on jQuery as the interface technology to use as it made it simple to build, display and animate the map. I did a longer writeup on the detailed mechanics of how this worked two weeks ago in one of our most popular posts. Due to the great feedback we got on it, this is a follow-up with a revised version of the code as a jQuery plugin which should make it easier to integrate into other projects.
  • 11 Ways to Influence People Online and Make Them Take Action – Influence can be defined as the power exerted over the minds and behavior of others. A power that can affect, persuade and cause changes to someone or something. In order to influence people, you first need to discover what is already influencing them. What makes them tick? What do they care about? We need some leverage to work with when we’re trying to change how people think and behave.
  • 30 Must See Web Generator for Lazy Webmasters – Smart webmasters do not work everything out from scratch; instead, we make good use of the free tools available online. There are tons of brilliant web tools available online – it’s a waste not to leverage these tools and save some working time (or, to have more time for beer). In this article, I’m going to share my must-have list of 30 web design tools, I hope you’ll find them useful. On the other hand, I would like to take this opportunity to thank all the developers who had done some much and made our world better.
  • Slides from Accessibility Camp DC
  • Sketchy Wireframes – Boxes and Arrows: The design behind the design – When it comes to user interface documentation, wireframes have long been the tool of choice. However, using traditional diagramming tools like Visio, OmniGraffle, and InDesign, most wireframes today look the same as their ancestors did from a decade ago – assembled with rigid, computer-drawn boxes, lines and text. While these artifacts have served us well, they can also be slow to produce, burdened with unnecessary detail and give a false impression of “completion.”

    To compensate for the drawbacks of traditional wireframes, many practitioners put aside the computer in favor of simple pencil sketches or whiteboard drawings. This speeds up the ideation process, but doesn’t always produce presentable or maintainable documentation.

    There is a growing popularity toward something in the middle: Computer-based sketchy wireframes. These allow computer wireframes to look more like quick, hand-drawn sketches while retaining the reusability and polish that we expect from digital artifacts.

  • 4 Design Elements Behind a Good Call to Action | letscounthedays – It is not uncommon for companies to sink large amounts of money into obtaining traffic to their websites in an attempt to increase conversions. Some of their money might go towards search engine optimization and some might go towards pay per click or search engine marketing. Little do they know their problem might not be about getting more traffic. The real problem could be that they have a poor call to action.
  • List of Really Useful Tools for CSS Developers | W3Avenue – This is not an attempt to create a mega list of tools for CSS developers; only few but really useful tools have been selected and placed under appropriate categories. If you see that a really useful tool has been missed, please feel free to share the link in comments.

    Note that for a tool to be really useful, it also needs to provide easy to follow instructions and user friendly interface; unless it is really straight forward. Unfortunately several tools listed in this list may not fulfill this criteria. If you are aware of another tool that is more user friendly and feature rich, please let us know and we may replace it with an existing tool.

  • Foundations of Customer Service for Freelance Designers – DesignM.ag – There are a lot of factors that play a role in determining the success of a freelance web designer. Obviously, design ability and technical skills are needed, but other factors like customer service, marketing, networking, and work ethic will have a significant influence. In this article we’ll take a look at customer service as it applies to freelance designers.

    Providing high-quality customer service can at times be frustrating for freelancers, but taking good care of your clients is critical for client retention and for encouraging word-of-mouth referrals. Here we will look at 10 aspects that should be considered by freelancers who aspire to provide a high level of customer service.